Vitality - Help

Ordering

  • There may be a restock of the collection you are interested in. Sign up for our email list at www.balanceathletica.com so all of our announcements regarding restocking come right to your inbox.

  • There may be a restock of the collection you are interested in. Sign up for our email list at www.balanceathletica.com so all of our announcements regarding restocking come right to your inbox.

  • We cannot make any changes to the contents of your order once it has been placed. They only option is to cancel the order and you will need to place another order with the correct size. To cancel your order, please contact customer service at support@balanceathletica.com.

  • Please contact our customer service at support@balanceathletica.com and they will help you get the issue resolved.

  • Please contact our customer service at support@balanceathletica.com with your full name and order number and they will help you cancel your order.

  • We cannot make any changes to the contents of your order once it has been placed. They only option is to cancel the order and you will need to place another order with the correct size. To cancel your order, please contact customer service at support@balanceathletica.com.

Shipping

  • Please contact our customer service at support@balanceathletica.com and they will help you get the issue resolved.

  • If you have placed a presale order it will arrive 12-15 weeks after you placed the order. Be sure to check your inbox for details of your order as it is being contstructed just for you.

  • Yes! You can access our international shop at www.balanceathletica.com

  • As long as your order has not shipped, we can change your address in our system. To do this, please contact customer service at support@balanceathletica.com and they will update the system for you.

Returns

  • Please visit our returns page on the website at https://www.balanceathletica.com/pages/return-policy to view our policy and to initiate your return or exchange.

  • Please contact our customer service at support@balanceathletica.com and they will help you get the issue resolved.

  • Please contact our customer service at support@balanceathletica.com and they will help you get the issue resolved.

  • Please allow 10 business days to process your package from the day we receive it. If sending in for a refund, you will receive a confirmation email once that has been issued.

Sizing

  • Please visit our sizing guide on the website at https://www.balanceathletica.com/pages/size-guide or contact anyone that Balance Athletica follows on Instagram for guidance on sizing.

                                     

Our Products

  • The website is an accurate presentation of the colors in our collections. However, as with any photo, there may be some slight variation once you receive the item.

  • It depends on the collection. Different collections have different blends of fabric and can vary from collection to collection. To be more specific, please reach out to any one of accounts we follow on Instagram.

  • Email: support@balanceathletica.com

    Mailing Address:

    5100 Fox St Suite E

    Denver, CO 80216

Don’t see what you are looking for?

Contact us