Free Shipping On All Domestic Orders Over $150 | Free Returns/Exchanges On All U.S Orders | Presale Information

Return Policy

Thank you for your order and for your support of Balance!  We are sorry you were not completely happy with your purchase. 

 

Please read our policy in full and start your return or exchange at the bottom of this page:

  • We offer FREE domestic returns and exchanges! (Unfortunately, we do not offer exchanges to Canada)
  • Items must be postmarked for return within 30 days of delivery of order
  • Items must be unworn and unwashed
  • Items can be subject for denial if they do not meet our standards
  • Please allow up to 10 business days for your package to be processed once it reaches our warehouse
  • We can only exchange for same style items from the same collection 
  • If we cannot fulfill your exchange request you will automatically be refunded (we will do our best to accommodate, but cannot guarantee due to limited inventory) 
  • If stock is not available for exchange request, we cannot send original item back to customer
  • If purchase was made with part gift card, part credit card, the refund will go to the gift card first
  • If reaching out about potential defects in your garment after 30 days from purchase date, the garment will be considered “wear and tear” and will not be eligible for a refund, exchange, or store credit

 

-We stand behind our quality promise. If you feel that you are experiencing a manufacturing issue, please submit an email to support@balanceathletica.com and include your order number, item name, color and size of the item, as well as photos of the issue you’re experiencing. While we stand behind our quality promise, Balance Athletica is not responsible for issues due to external forces.

 

*ITEM CAN BE DENIED FOR RETURN IF: 

  -Deodorant marks

  -Excessive wrinkling

  -Detached size/wash & care tags (not price tags)

  -Animal/human hair

  -Lingering odor, such as smoke or cologne

  -Any visible wear or damage

  -External forces (damage from animals, etc.)

  -All water bottle sales are final