Free Shipping On All Domestic Orders Over $150 | Free Returns/Exchanges On All U.S Orders
*Expect delays in processing times due to covid-19 restrictions*

Presale Information


The following applies if you have purchased an item with a "Made To Order" image overlay.

  • This is a made to order pre-sale, meaning that there is an unlimited quantity and we are creating each piece specifically for YOU!⁣
  • Shipping will take 12-15 weeks and you will receive email updates each step of the way as we create these pieces from start to finish.⁣

For any additional questions regarding Presale, please email


Due to Coronavirus delays, the bulk shipment for the Oasis Collection has not made it to our warehouse quite yet. We will be launching all of the inventory we currently have in hand as normal, while opening up a Presale for the pieces which are on the way. Any piece and size labeled "PRESALE ITEM" in the main product photo is available for purchase, and will be arriving late June / early July. These are limited quantity, as we cannot order more than what is already arriving. 


As we’ve done in the past with Presales, you will be added to a unique email list, and receive frequent updates on the status of your piece(s).⁣

A few things to note on Presale items:⁣

  • If you combine a Presale and in-stock item in an order, we will ship your available item immediately and ship the Presale item once it arrives and is processed at our warehouse. Your second shipment of Presale item(s) will be shipped at no cost to you. ⁣


  • If you need an address change for your Presale shipment, we can accommodate. Please email customer service with your order number and new address so we can get you taken care of.


  • Returns/Exchanges will be processed as usual upon the receipt of your Presale items


For any additional questions regarding Presale, please email


We can't wait to see you wearing your new OASIS!


With Love,

-The Balance Team