Presale Information

ATMOS PRESALE INFORMATION

The following applies if you have purchased an item with a "PRESALE" image overlay.

  • This is a made to order pre-sale, meaning that there is an unlimited quantity and we are creating each piece specifically for YOU!⁣

 

  • Shipping will take 18-20 weeks and you will receive email updates each step of the way as we create these pieces from start to finish.⁣

 

For any additional questions regarding Presale, please email support@balanceathletica.com 

 

As we’ve done in the past with Presales, you will be added to a unique email list, and receive frequent updates on the status of your piece(s).⁣

 

A few things to note on Presale items:⁣

  • If you combine a Presale and in-stock item in an order, we will ship your available item immediately and ship the Presale item once it arrives and is processed at our warehouse. Your second shipment of Presale item(s) will be shipped at no cost to you. ⁣

 

  • If you need an address change for your Presale shipment, we can accommodate. Please email customer service with your order number and new address so we can get you taken care of.

 

  • Returns/Exchanges will be processed as usual upon the receipt of your Presale items

 

For any additional questions regarding Presale, please email support@balanceathletica.com

 

We can't wait to see you wearing your new pieces!

 

With Love,

-The Balance Team