Help

Ordering

  • There may be a restock of the item(s) you are interested in. You can sign up for restock notifications by clicking on the "notify me when available" button when viewing a specific product. You can also sign up for our email list at the bottom of this page so all of our announcements regarding collection restocks come right to your inbox.

  • We are unable to edit or add anything to your order once it has been placed. if you would like to cancel your order or an item within your order please contact customer service at support@balanceathletica.com.

  • Please proceed to our returns portal to create a return/exchange. Select the correct reason for return/exchange in the returns portal. If the item you ordered is out of stock, you can use our new "Shop Now" feature that allows you to make an exchange for another item on our website! Simply start the exchange process to use this feature.

  • Please contact our customer service at support@balanceathletica.com with your full name and order number and they will help you cancel your order.

  • Yes! We offer Shop Pay installments for Domestic customers, which allows you to split your purchase into 4 equal installments. We highly recommend creating a Shop Pay account to pre-qualify for payments in installments and to have a much quicker & seamless checkout process.

Shipping

  • Orders are expected to get processed within 8-12 business days. Note: this does exclude shipment times once your package has left our facility!

  • Please contact our customer service at support@balanceathletica.com and they will help you get the issue resolved.

  • If you have placed a presale order it will arrive 12-15 weeks after you placed the order. Be sure to check your inbox for details of your order as it is being contstructed just for you.

  • Yes! You can access our international shop at www.balanceathletica.com

  • As long as your order has not begun processing, we can change your address in our system. To do this, please contact customer service at support@balanceathletica.com with your order number and new address.

Returns

  • Please visit our returns page here to view our policy and to initiate your return or exchange.

  • Please allow up to 5 business days once your return has been delivered for our returns team to process and issue a refund or exchange. You'll receive an email confirmation letting you know that the process is complete. 

Sizing

  • Please visit our sizing guide here or reference our Instagram for try-on hauls and reviews.

                                     

Our Products

  • The website is an accurate presentation of the colors in our collections. However, as with any photo, there may be some slight variation once you receive the item.

  • You can find product descriptions of specific items under each product. This will include how the items fit, feel, and the fabric composition of each item.

  • Email: support@balanceathletica.com

    Mailing Address:

    5303 Havana Street, Suite 150

    Denver, CO 80239

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