Black Friday FAQs

Returns & Exchanges

  • All items that are listed at 40 - 70 % off are final sale and will not be available for refunds or exchanges. Be sure to keep an eye out for any items that are marked final sale before adding to your cart!

  • Yes! We are thrilled to offer a 45-day return window for items that are not listed as final sale. Items purchased between Friday, November 19th and Sunday, December 5th are available for the 45-day return policy upon date of purchase. Just in time for gifting for the holidays!

  • Check out our Returns Policy page HERE. Be sure to read through our policies before initating your exchange or refund to ensure your item will be accepted.

  • This means the item you had purchased was final sale. Items from the Black Friday Cyber Monday sale that are 40% off and above are not eligible for refunds or exchanges.

  • We do not have gift receipts available, however, as long as our customers have the original order number and shipping zip code, they will be able to easily make exchanges or returns on gifted items that are not final sale.

  • Unfortunately, due to the volume of orders we will not be able to cancel orders once they have been paid for and processed. Thank you for your understanding!

Shipping

  • Although we do plan to fulfill all orders from our facility within 7-10 business days of purchase, please know there may be delays specific to shipment carriers during the Holiday and Black Friday shopping surge. Our team is working as efficiently as possible to ensure we get packages shipped to our customers quickly upon purchasing!

  • Unfortunately, we will not be offering expedited shipping for our Black Friday sale, as estimates from carriers cannot be guaranteed due to holiday shipping surges.

    *Please allow 7-10 business days for order processing due to anticipated high volume of orders during the peak holiday season. Thank you for understanding!

International Orders

  • We plan on fulfilling all international purchases within 7 - 10 business days of purchase, however, please antcipate potential carrier delays during the Holiday and Black Friday online shopping surge. Our team is working as quickly as possible to ship orders as soon as they are placed!

Reward Points & Payments

  • Yes! We're so excited to share that if you purchase during the window of the sale, you have access to earn double the rewards points (8 points per dollar spent). On Black Friday and Cyber Monday exclusively, you will be able to earn triple rewards points (12 points per dollar spent)! Reward points will allow you to earn more savings on future Balance Athletica purchases.

  • Reward points earned during the week of the Black Friday Cyber Monday sale will be applied to your account 30-days post purchase.

  • We will not be offering a price match during the sale on any items purchased before Friday, November 19th at 12:00 pm MT. Thank you for your understanding!

  • Reward vouchers cannot be applied after check-out. But don't worry, we have so many amazing things coming that you can use your rewards on!

  • Unfortunately, no. You may only use one or the other at time of check-out. Discount codes and rewards vouchers are not available to be redeemed together.

  • Absolutely! To sign up for a Shop Pay account and receive access to zero interest installments, click HERE!

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